Legal

Terms And Conditions

These terms apply to all services and commissions provided by Spherical Media Hub Ltd., a company registered in Scotland, company number SC768318, registered office 14E Abbotsinch Road, Grangemouth, FK3 9UX.

Contact: support@theaudiosommelier.com

The sessionA Custom Fitting and Listening IRL Session is a personal appointment conducted by an Audio Sommelier. The fee is £100, payable at the session. The fee is credited in full against any commission placed afterwards.

CommissionsEvery interface is made individually from an impression of your own ears. Commissions are confirmed on payment of a deposit, with the balance due at the final fitting. Production takes approximately four weeks from the date the impression is taken. Every commission is fitted in person by an Audio Sommelier, or, where distance requires it, supplied with a live guided fitting.

PriceAll prices are in pounds sterling. Prices are confirmed at the point of commission.

CancellationYou may cancel or reschedule a booked session free of charge up to 48 hours before the appointment. Because every interface is made to your individual specification, commissions cannot be cancelled once an impression has been taken, except where the goods are faulty or not as described. This does not affect your statutory rights.

LiabilityNothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

Governing lawThese terms are governed by the law of Scotland and subject to the jurisdiction of the Scottish courts.

Privacy Policy

Who we areSpherical Media Hub Ltd., company number SC768318, registered office 14E Abbotsinch Road, Grangemouth, FK3 9UX, is the data controller for personal information collected through this website and in the course of providing our services. Contact: support@theaudiosommelier.com

What we collectYour name, contact details, and booking information. Where you commission an interface, we also hold the ear impressions and scans taken during your session, together with the record of your commission.

Why we hold itTo provide the services you have booked, to fulfil a commission, and to meet our legal and accounting obligations. Our lawful bases are performance of a contract and, for accounting records, legal obligation.

FilmingSessions are sometimes filmed. We film only where you have given written consent, and consent can be withdrawn at any time by contacting us.

How long we keep itCommission records and impression data are held for as long as we support your interface and for six years afterwards, in line with statutory accounting requirements. Booking enquiries that do not lead to a commission are deleted after twelve months.

SharingWe do not sell your data. We share it only with suppliers involved in producing your commission, and with our accountants, under written confidentiality terms.

Your rightsYou have the right to access, correct, delete, restrict or object to our processing of your personal data, and the right to data portability. To exercise any of these, contact us at support@theaudiosommelier.com

ComplaintsIf you are unhappy with how we have handled your personal data you may complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, ico.org.uk.

Warranty

Every interface is guaranteed for twelve months from the date of final fitting against defects in materials and workmanship. Within that period we will repair or replace a defective interface at no charge.

The guarantee does not cover accidental damage, loss, or wear to cables and fittings.

Because every interface is made to the geometry of one person's ears, it cannot be transferred to another person and no guarantee applies to use by anyone other than the original owner.

This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.

Refunds And Cancellations

SessionsA booked session may be cancelled or rescheduled free of charge up to 48 hours before the appointment.

The session guaranteeAt the end of your Custom Fitting and Listening IRL Session, you decide whether the interface did what we said it would do. If it did not, you pay nothing, and any fee already paid is refunded in full.

CommissionsEvery interface is made individually from an impression of your own ears and is clearly personalised. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to a consumer's specification are not subject to the standard 14 day cancellation right. Once an impression has been taken, a commission cannot be cancelled.

Faulty goodsIf an interface is faulty or not as described, your statutory rights under the Consumer Rights Act 2015 apply in full and are unaffected by anything above.